Q&A
Frequently asked questions and troubleshooting guide.
Frequently Asked Questions
What is the maximum number of members?
- Normal Recruitment: 1-99 members (up to 100 including the host). Leave the number of members field empty for unlimited
- Custom Match: Up to 9 players (10 total including the host)
How can I edit an active LFG?
The host can open Recruitment Settings from the gear icon button on the recruitment message and change the following:
- Title and description
- Adding or kicking participants
- Adding roles and groups
Number of members, scheduled start time, and mention targets cannot be changed after creation, and roles or groups you have already added cannot be removed. To change those, cancel the recruitment and create a new one. Note that for custom matches the gear icon disappears once the recruitment is full, so it cannot be edited after teams are formed.
Difference between "Maybe" and "Join"
- Full Join: Counts towards the number of members. The recruitment completes when full.
- Maybe: Does not count towards the number of members. You may receive a DM when the group is nearly full. Maybe does not reserve a spot.
Who can delete dedicated voice channels?
Manual deletion is possible, but dedicated VCs are automatically deleted when all members leave.
How are ratings calculated?
Ratings are updated when match results are reported, considering the relative rating difference between opponents. Winning against stronger opponents yields more rating points.
What timezone is used for scheduled recruitment?
By default, JST (Japan Standard Time) is used for Japanese clients, and UTC for others. A member with the Administrator permission can run /config, choose Timezone, and enter a UTC offset (+9 for Japan) to change the server-wide timezone.
Can Autoroom and trigger channel be in the same category?
Yes. Autorooms are created in the same category as the trigger channel. You can configure multiple trigger channels (Free plan: 1 / Plus plan: up to 20), each in different categories.
How do I add rating types?
A member with the Administrator permission can run /config and choose Rating Type to add one from the modal.
Does kicking the bot delete my data?
When the Bot is kicked/banned from a server, all Bot-side data for that server (recruitments, ratings, settings, etc.) is automatically deleted. However, Monvoke website server registration and Plus subscription data are retained, so web settings carry over when re-invited.
"You need to verify your account to perform this action" when logging in
This message comes from Discord, not Monvoke. Your Discord account requires verification (email or phone verification). Complete the verification on the Discord website or app, then try logging into Monvoke again.
Who can manage the bot?
Members with the Administrator permission on the server. They can run /config to change server-wide settings.
Troubleshooting
Roles don't appear in mention suggestions
Cause: The role is set to not mentionable (the Bot only shows mentionable roles as suggestions)
Solution:
- Go to Server Settings → Roles
- Select the relevant role
- Enable "Allow anyone to @mention this role"
Cannot create dedicated voice channel
Cause 1: Insufficient Bot permissions
Solution: Grant the Bot "Manage Channels" permission
Cause 2: Want to specify the VC creation category
Solution: Run /config, choose Category for creating dedicated VCs, and enter the category ID
* If not set, VCs are created in the recruitment channel's category.
Scheduled recruitment doesn't complete after start time
Cause: The number of members hasn't reached the actual limit
Explanation: Scheduled recruitments complete when the start time has passed AND the member count reaches the maximum.
Images not displaying
Cause 1: Invalid URL format
Solution:
- Ensure the URL starts with
https:// - File extension must be one of:
.jpg,.jpeg,.png,.gif,.webp
Cause 2: Image access permissions
Solution: Use images uploaded to Discord CDN
Autoroom is not being created
Cause 1: Trigger channel is not configured
Solution: Run /config, choose Add Autoroom, and register the voice channel to use as the trigger
Cause 2: Insufficient Bot permissions
Solution: Grant the Bot "Manage Channels" and "Move Members" permissions
Username displays as <@123456789>
Cause: The viewer's Discord client hasn't fetched the target user's information yet
Explanation: In recruitment messages or leaderboard displays, usernames may appear as <@123456789> ID format. This is not a Bot issue but rather the viewing user's Discord client not yet fetching the target user's data.
Solutions:
- Reload the page: Refresh the browser page (F5)
- Restart the app: Restart the desktop/mobile Discord app
- Add as friend: Adding the user as a friend makes their info easier to fetch
- Wait: The issue often resolves itself over time