Q&A

Frequently asked questions and troubleshooting guide.

Frequently Asked Questions

What is the maximum number of participants?

Up to 50 people (including the organizer). The recruitment capacity input is 1-50, and the actual limit is "input value + organizer" (capped at 50).

Can I edit a recruitment after creating it?

Currently, editing recruitment details after creation is not supported. If changes are needed, cancel the recruitment and create a new one.

What is the difference between tentative and full join?

  • Full Join: Counts towards the recruitment capacity. The recruitment completes when full.
  • Tentative Join: Does not count towards capacity. It's a "maybe" status (you may receive a DM when the group is nearly full). Tentative join does not reserve a spot.

Who can delete dedicated voice channels?

Manual deletion is possible, but dedicated VCs are automatically deleted when all members leave.

How do I use Custom Match?

A Plus plan subscription ($5/month) is required. After subscribing, you can create custom matches using the /custom command.

How are ratings calculated?

Ratings are updated when match results are reported, considering the relative rating difference between opponents. Winning against stronger opponents yields more rating points.

What timezone is used for scheduled recruitment?

By default, JST (Japan Standard Time) is used for Japanese clients, and UTC for others. Server admins can change the server-wide timezone with /config setting:timezone value:+9 (UTC offset).

Can Auto Room and trigger channel be in the same category?

Yes. Auto Rooms are created in the same category as the trigger channel.

How do I add game types?

Server admins can add game types with /config setting:add_game_type value:<game_name>.

What is a Recruitment ID?

Each recruitment is assigned a random 12-character ID used for identification.

What happens to data when the Bot is kicked?

When the Bot is kicked/banned from a server, all Bot-side data for that server (recruitments, ratings, settings, etc.) is automatically deleted. However, Monvoke website server registration and Plus subscription data are retained, so web settings carry over when re-invited.

"You need to verify your account to perform this action" when logging in

This message comes from Discord, not Monvoke. Your Discord account requires verification (email or phone verification). Complete the verification on the Discord website or app, then try logging into Monvoke again.


Troubleshooting

Roles don't appear in mention suggestions

Cause: The role is set to not mentionable (the Bot only shows mentionable roles as suggestions)

Solution:

  1. Go to Server Settings → Roles
  2. Select the relevant role
  3. Enable "Allow anyone to @mention this role"

Cannot create dedicated voice channel

Cause 1: Category is not configured

Solution:

/config setting:vc_category_id value:<category_id>

Cause 2: Insufficient Bot permissions

Solution: Grant the Bot "Manage Channels" permission

Custom Match is unavailable

Cause: Not subscribed to the Plus plan

Solution: Subscribe to the Plus plan from the Monvoke Web Dashboard

Scheduled recruitment doesn't complete after start time

Cause: Participant count hasn't reached the maximum

Explanation: Scheduled recruitments complete when the start time has passed AND the participant count reaches the maximum.

Images not displaying

Cause 1: Invalid URL format

Solution:

  • Ensure the URL starts with https://
  • File extension must be one of: .jpg, .jpeg, .png, .gif, .webp

Cause 2: Image access permissions

Solution: Use images uploaded to Discord CDN

Auto Room is not being created

Cause 1: Trigger channel is not configured

Solution:

/config setting:autoroom_trigger_channel_id value:<channel_id>

Cause 2: Insufficient Bot permissions

Solution: Grant the Bot "Manage Channels" and "Move Members" permissions

Username displays as <@123456789>

Cause: The viewer's Discord client hasn't fetched the target user's information yet

Explanation: In recruitment messages or leaderboard displays, usernames may appear as <@123456789> ID format. This is not a Bot issue but rather the viewing user's Discord client not yet fetching the target user's data.

Solutions:

  1. Reload the page: Refresh the browser page (F5)
  2. Restart the app: Restart the desktop/mobile Discord app
  3. Add as friend: Adding the user as a friend makes their info easier to fetch
  4. Wait: The issue often resolves itself over time